Saturday, December 18, 2010

Empathy, not enabling

If this appears twice it's because I tried twice to "publish" it directly from Goodreads and it didn't seem to get posted. Friends know I don't mind repeating myself anyway...
Louder Than WordsLouder Than Words by Joe Navarro

My rating: 4 of 5 stars

On page 200 in a section that begins on page 199, “Address Emotions, But Don’t Indulge Them,” Navarro writes “Misery really does love company: excessive emoters distract others, focusing attention on themselves, as coworkers feel they must demonstrate empathy and solidarity. Work is disrupted, and others may even act on the beleaguered employee’s behalf to try to fix things. Not surprisingly, this further entrenches the behavior.” This kind of insight and wise counsel elevates this book far above a mere guide to body language. I enjoyed this book a lot.

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